Business Customer Services

Business Online Banking

With Business Online Banking (BOB) from Fidelity Bank, you can do virtually everything you would do at a Fidelity Bank branch. With BOB, you define the banking day and locations - 24-hours a day, 7 days a week. All you need is a PC and Internet access. Visit our website to access your online banking account at www.fidelitybanknc.com. Our business online banking product is available in two different versions - Small Business Online Banking (Small BOB) or Business Online Banking Advantage. With Small BOB you can:

• Check balances on all your business accounts.
• Make online balance transfers between your Fidelity Bank accounts until 4:00 p.m. every business day.
• Place real-time stop payment orders.
• Access account history as far back as 90 days.
• View and pay on credit card balances.
• View check images.

If your business has more complicated cash management needs, and you are currently using one of our analysis checking accounts, Business Online Banking (BOB) Advantage may be the solution for you. If you need access to cash management services, then BOB Advantage is the answer. You can:

• Make payments on commercial loans.
• Originate Automated Clearing House (ACH) files for direct deposits of payroll, vendor payments and preauthorized drafts to collect from customers.
• Initiate domestic and foreign wire transfers.
• Track deposits that your locations make to other banks and concentrate the funds to your Fidelity Bank account.
• Provide access to multiple users and establish different authority levels, if desired.
• Access account history as far back as 13 months.

Another great benefit you will enjoy is Bill Pay, an online bill payment and presentment service that can help streamline your accounts payable. Bill Pay is fast, secure, convenient and easy to use. It is available with both small BOB and BOB Advantage. You can:

• Schedule both on-time and recurring payments.
• Receive electronic bills.
• Link information such as invoice numbers and adjustment amounts to payments.
• Eliminate postage costs.
• Access a complete log of bill payment activity with a few clicks of the mouse.

e.statements

Our e.statements provide you with quick and convenient access to the statements on your
account(s). You may view, print and electronically save your statements, and cut down on unnecessary paper - a direct benefit to our environment. If you choose electronic statements and disclosures, we will e-mail you each time a statement is available, so you don't have to worry about overlooking them.  And you can choose e.statements for some or all of your Online Banking checking and savings accounts. Your e.statements will be posted on our secure website, available through Online Banking, and protected the same as all online transactions.

E.Statements are exact replicas of monthly account statements in a PDF image format. By choosing e.statement notification rather than paper, you'll receive quicker access to statement information. Stopping the paper can also reduce the threat of identity theft.

You can set up e.statements for any or all checking, savings and line of credit accounts. When a statement becomes available for a particular account, you'll get an e-mail notice from Fidelity Bank at the address you've identified for that account.

E.statements can be viewed for up to 16 months of accumulated banking with Fidelity Bank.  Online transaction details (including check images) are available to view for up to 90 days.

All Day Banking

Take care of business all day long!  Now deposits or payments made at any Fidelity Bank branch any time before closing, will be credited to your account the same day.  There will be no change to the crediting of ATM deposits.  The convenience of All Day Banking is a vast improvement over the traditional 2:00 p.m. cutoff time, allowing for more flexibility in making deposits.  Please contact your local Fidelity Bank branch for details on All Day Banking.

Visa Check Card

• 24 hour banking
• Make purchases anywhere Visa is accepted

Telephone Banking Center

Our free automated Telephone Banking Service is available 24 hours a day, 7 days a week. Automated service is available through our toll-tree number, 1-800-816-9608. Helpful information is just a phone call away such as:

• Check account balances and activity
• Place stop payments on checks
• Verify deposits
• Reorder checks
• Transfer funds
• Make loan payments
• Report a lost or stolen ATM card or credit card

Pay Your Federal Taxes Online

Business customers can easily and conveniently pay their federal taxes through the EFTPS web site. You can even schedule future payments or cancel payments. Enroll and pay at https://www.eftps.gov/eftps.