Online Banking

Online Banking is easy to use, will save you time, and provides the unlimited flexibility and convenience you are looking for in your busy life. Follow the steps below and start managing your finances 24 hours a day!

How to Enroll in Online Banking:

Step 1: On the Fidelity Bank homepage, locate the Online Banking Center on the left of your screen and select the Personal or Business tab based upon your needs.

Step 2: Click on the “Enroll” button.

Step 3: Click on the link for the Enrollment Agreement. A new window will appear with the agreement for you to review.

Step 4: Once you have reviewed the Enrollment Agreement, close the window and click on “I Agree”

Step 5: Complete the enrollment form

Step 6: Click submit

Your enrollment request will be processed within 24 business hours Monday –Thursday. If you submit an enrollment request after 2:00 p.m. on Friday your Online Banking enrollment will be processed the following Monday.

Once your enrollment has been processed and verified, you will receive an email notifying you that your Online Banking account is set-up and available to use.

How to Sign in to your Online Banking Account:

Step 1: On the Fidelity Bank homepage, locate the Online Banking Center on the left of your screen and select the “Personal” or “Business” tab.

Step 2: Enter your customer ID. Your initial log-in is the user ID you selected during the enrollment process (personal customers) or what was sent in the email (business customers) notifying you that you had been setup.

Step 3: Enter your password. This password is the one you selected during the enrollment process (personal customers) or what was provided to you in the email (business customers).

Step 4: Answer your password reset questions. These will be used to confirm your identity when using the ‘forgot your password?’ link.

NOTE: business customers will be asked to change your customer ID and Password after your initial log-in (your password is case sensitive).

Step 5: Choose secret questions and answers. This will allow you to securely log-in from any computer.

Step 6: Save selection and continue to Online Banking.

In addition to being able to view your accounts online you also have the ability to pay your bills through your Online Banking account. This convenient service will save you time and money, and you’ll never have to write a check again! If you have any questions about Bill Payment, please feel free to call Customer Service at 855-671-8869 between the hours of 7:00 AM – 1:00 AM ET, 7 days a week.

Go paperless with E-Statements and get the peace of mind, and security you deserve. E-Statements allow you to view, print, and save up to 16-months of bank statements through your Online Banking account. You will also receive a monthly email reminder when your statements are ready to view. Log-in to your Online Banking account and sign-up today!

Step 1: Log-in to your Online Banking account

Step 2: On the “Home” page, locate and click on the “Go Green Go Paperless” box on the lower left side of your screen.

Step 3: Agree to the Terms and Conditions.

Step 4: Click the drop-down box next to each account you wish to receive E-Statements for and select ‘E-Statement’.

Step 5: Click Submit. Your request will be processed in approximately 24-48 business hours.

If you have any questions, please contact your local branch or call Online Banking
technical support at 1-855-547-1385.