Important Coronavirus COVID-19 Updates

The health and safety of our associates, customers, and the communities we serve are our top priorities.

We’re closely monitoring official reports from the Centers for Disease Control and Prevention (CDC) and other health experts and have taken proactive measures to protect the health of our associates and customers, while ensuring you continue to receive the same Right by You service from us .

Change to Branch Operations Effective Thursday, March 19

Due to the State of Emergency declared by the State and Federal Government and to protect our customers and associates, Fidelity Bank will serve customers primarily through the drive-thru beginning Thursday, March 19.  If you need to meet with an associate in person, simply call your local branch and we’ll arrange a time that’s convenient for you to come by! You can find your nearest Fidelity Bank location here:  www.fidelitybanknc.com/locations.

 

We’re here to help

If you are negatively affected by the Coronavirus situation, we’re here to help. Our associates are committed to working with our valued customers to reduce financial stress during this challenging and uncertain time. Please contact your local banker to learn more about the options that may be available to you.

We encourage you to use our convenient Digital Banking and Business Mobile Banking services to manage your accounts, check balances, and deposit checks as you are able. Automated account information can also be obtained around the clock by calling 1-800-816-9608 or en Español at 1-800-998-9608. For additional customer service, you can also call 1-855-547-1385 weekdays from 8:00 a.m. to 6:00 pm ET.

What we’re doing

  • Redirecting branch lobby traffic to drive-thru window and encouraging use of Digital Banking solutions
  • Increased cleaning of high-touch areas including ATMs, teller line, and door handles
  • Distributing hand sanitizer to all associates
  • Asking associates who are sick to stay home until they’re well
  • Asking associates who have recently returned from or plan to travel to any of the high-risk areas or who may have been exposed to, or are experiencing symptoms of the Coronavirus COVID-19 to self-report to their manager to determine what next steps are required
  • Conducting group meetings by phone or other digital means

Staying healthy

We encourage everyone to follow the guidance provided by the CDC to help prevent the spread of respiratory diseases at home, in the workplace, and while traveling. Please refer to the CDC website for the most updated information.

Protecting yourself

At times like these, it’s important to protect yourself against fraudsters. Keep an eye out for suspicious emails, text messages, phone calls, etc. Never give your personal information out to anyone who has reached out to you unsolicited. If you believe your account information has been compromised, please contact us immediately. Learn more about protecting yourself here.

Also, here is a helpful resource from the Federal Trade Commission specifically focused on scams related to Coronavirus COVID-19.

Safeguarding you money

We understand that the safety of your money is top of mind. Please rest assured that Fidelity Bank is a safe, sound and stable bank that has endured many turbulent times throughout history with tremendous success. Furthermore, as a Bank insured by the Federal Deposit Insurance Corporation (FDIC), your money is safe. The FDIC insures up to $250,000 per depositor per FDIC-insured bank. Learn more about the security of your money as it relates to COVID-19 in this press release from the FDIC.

We understand that you may have additional questions related to your own finances. We welcome you to contact your banker to discuss your situation and learn more about what Fidelity Bank can do to help you weather the storm.

In the meantime, we have assembled a list of commonly asked questions to help set your mind at ease.

Financial Relief for Businesses

There are several options available to businesses in need of financial relief due to the COVID-19 pandemic.  View a summary of loan programs here.