The health and safety of our associates, customers, and the communities we serve are our top priorities.
We’re closely monitoring official reports from the Centers for Disease Control and Prevention (CDC) and other health experts related to Coronavirus COVID-19. Fidelity Bank is committed to providing the same Right by You service you’re used to.
As of June 1, 2020, all Fidelity Bank branch lobbies are open. You may notice that several heath and safety precautions have been put in place, including:
- Social distancing practices, requiring 6+ feet of separation between each person and no physical contact
- Limiting branch occupancy to required emergency maximums, including associates and customers
- Use of face coverings is permitted, however customers may be asked to lower their mask upon entering the building for identification purposes
- Installing acrylic shields at teller stations and office desks
- Increased cleaning of high-touch areas including ATMs, teller line, and door handles
We encourage everyone to follow the guidance provided by the CDC to help prevent the spread of respiratory diseases at home, in the workplace, and while traveling. Please refer to the CDC website for the most updated information.
We’re here to help
If you are negatively affected by the Coronavirus situation, we’re here to help. Our associates are committed to working with our valued customers to reduce financial stress during this challenging and uncertain time. Please contact your local banker to learn more about the options that may be available to you.
We encourage you to use our convenient Digital Banking and Business Mobile Banking services to manage your accounts, check balances, and deposit checks as you are able. Automated account information can also be obtained around the clock by calling 1-800-816-9608 or en Español at 1-800-998-9608. For additional customer service, you can also call 1-855-547-1385 weekdays from 8:00 a.m. to 6:00 pm Eastern Time.
At times like these, it’s important to protect yourself against fraudsters. Keep an eye out for suspicious emails, text messages, phone calls, etc. Never give your personal information out to anyone who has reached out to you unsolicited. If you believe your account information has been compromised, please contact us immediately. Learn more about protecting yourself here.
Also, here is a helpful resource from the Federal Trade Commission specifically focused on scams related to Coronavirus COVID-19.
Safeguarding your money
We understand that the safety of your money is top of mind. Please rest assured that Fidelity Bank is a safe, sound and stable bank that has endured many turbulent times throughout history with tremendous success. Furthermore, as a Bank insured by the Federal Deposit Insurance Corporation (FDIC), your money is safe. The FDIC insures up to $250,000 per depositor per FDIC-insured bank. Learn more about the security of your money as it relates to COVID-19 in this press release from the FDIC.
We understand that you may have additional questions related to your own finances. We welcome you to contact your banker to discuss your situation and learn more about what Fidelity Bank can do to help you weather the storm.
In the meantime, we have assembled a list of commonly asked questions to help set your mind at ease.
Financial Relief for Businesses
There are several options available to businesses in need of financial relief due to the COVID-19 pandemic. View a summary of loan programs here.
Economic Impact Payments
The IRS is offering help for taxpayers, businesses, tax-exempt organizations, and others affected by coronavirus (COVID-19). Learn more or check the status of your economic impact payment here.