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International Wire User Guide

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Wire transfers are processed Monday through Friday, excluding holidays. Transactions received on weekends are processed the next business day. Wire transfer requests must be received by 3:00 p.m. Eastern Time (in branch) or 4:00 p.m. Eastern Time (online) to be processed on the same business day. If the request is received after these times, it will be processed on the next business day.

For technical support, please call 1-855-547-1385 and select option 3 or email businesssolutions@fidelitybanknc.com.

Processing an International Wire Transfer

1. Log into Business Advantage and select Payments & Transfers on the main navigation menu.

International wire transfer screen shot of step 1

2. Click the Wire button and New Wire Transfer.

3. Use the Wire Type drop down box to designate International.

4. Click Submit

International wire transfer screen shot of steps 2-4

5. A New International Wire Transfer table will appear, enter a Transfer Description.

6. Enter Start Date.

7. Enter Amount.

8. In the From Account drop down box, select the account you would like to transfer from.

9. In the Beneficiary section, the Identification Type field will default to DDA Account Number.

10. Enter Identification Number (i.e. Account Number).

11. Enter beneficiary Name.

12. Enter beneficiary Address, including city, state/province, and zip-code.

13. Enter the Country of the beneficiary.

14. Enter a Message to Beneficiary. Include the Purpose of the Wire (required) and any additional information.

15. Enter a Beneficiary Reference.

International wire transfer screen shot of steps 5-15

16. In the Beneficiary Institution section, the Identification Type field will default to Swift Bank Code.

17. Enter the beneficiary institution’s Identification Number.

18. Enter the beneficiary institution’s Name.

19. Enter the beneficiary institution’s Address.

20. Enter the beneficiary institution’s Country.

21. If applicable, complete the Intermediary Institution section. If not applicable, select None.

International wire transfer screen shot of steps 16-21

22. In the Receiving Institution section, click on the binoculars icon next to the Routing Transit Number field. In the search box that appears, enter Wells Fargo (our International Wire Source) in the Bank Name field and click Search. In the list of results, click on 121000248. The window will close and the Bank information will automatically fill in to the form.

23. Click Save, Process, or Cancel

International wire transfer screen shot of steps 22-23

If you are a token user, you will be prompted to verify that you are an authorized user to submit an International Wire. The system will request a token passcode.

International wire transfer screen shot of security challenge

Editing an Existing International Wire Transfer

1. Log into Business Advantage and select Payments & Transfers on the main navigation menu.

Editing international wire transfer screen shot of step 1

2. Click the Wire button and New Wire Transfer Using Existing Transfer.

3. Use the Wire Type drop down box to designate International.

4. Click Submit.

5. A Wire list will appear, choose the transfer you would like to edit.

Editing international wire transfer screen shot of steps 2-5

6. Review the wire and make any necessary changes.

7. Click Save, Process, or Cancel.

Editing international wire transfer screen shot of steps 6-7

If you are a token user, you will be prompted to verify that you are an authorized user to submit an International Wire. The system will request a token passcode.