Business Banking
Frequently Asked Questions
General
Q: What is the Bank’s routing number?
Q: How do I reorder checks?
Q: How do I report a charge that I don’t recognize on my debit card?
Q: How do I report a lost or stolen debit card?
Q: How do I complete an address change?
Q: What are your branch hours of operation?
Q: On what holidays is Fidelity Bank closed?
Q: What are the hours of your customer service center?
Q: How do I change my phone number, address, or email?
Q: How do I contact Fidelity Bank?
Q: Where can I find a nearby branch or ATM?
Q: Are my deposits insured?
Online Banking
Q: Why can’t I find Zelle in my Fidelity Bank Mobile Banking app?
Q: How do I find my online statements?
Q: How do I print my statements?
Q: How do I enroll in Small Business Online Banking?
Q: How do I enroll in Business Advantage Online Banking?
Q: How do I reset my Online Banking password?
Q: I know I am entering my login information correctly but it’s not accepting it. What do I do?
Q: Is Online Banking free?
Q: Can I transfer money to another financial institution?
Q: Can I transfer money with Online Banking or through the Mobile Banking app?
Q: What is the difference between current balance and available balance?
Q: How do I enroll in Bill Payment?
Q: How do I add or change payees in Bill Payment?
Q: How do I log in to Online Banking?
Q: How do I log in to Mobile Banking?
Q: I use a token when I login to Business Advantage, but it’s not taking the token-generated number. Why?
Q: How do I enroll in paperless statements?
Q: How much history can I see in Online Banking?
Q: What should I do if I’ve forgotten my Customer ID?
Q: How do I change my Customer ID or password?
ACH
Q: I need to receive an ACH, do I need to turn on ACH service?
Q: Do I have to input my recipients banking information each time I send out an ACH?
Q: How can I tell if my ACH transfer was successful?
Q: How can I stop or reverse my ACH transfer?
Q: My ACH is Prefunded, what does that mean?
Q: How do I update a recurring ACH Transaction?
ACH & Wire
Q: What extra security do you have in place for online wires and ACH?
Q: I got a new phone, how do I setup my token?
Q: I just setup my token but I can’t send a wire or ACH?
Wire
Q: I need to receive a Wire, do I need to turn on Wire service?
Q: Why am I receiving a call to verify a wire I submitted through Business Advantage?
Merchant Services
Q: Do your merchant services fees debit daily or monthly?
Q: What are your rates for merchant services?
Q: Can I add a surcharge to card transactions?
Q: I am a merchant who intends to surcharge. What is the process I need to follow?
Q: Who do I call if I need Merchant Services support?
Remote Deposit
Q: My remote deposit is in Suspended status, what does that mean?
Q: Why would I use Remote Deposit instead of mobile deposit?
Q: I have a question about Remote Deposit Capture, who do I contact?
Q: My remote deposit scanner isn’t scanning my checks, who do I contact?
Q: I got a new computer and my Remote Deposit scanner will not work.
Digital Wallet
Q: Can I pay with a digital wallet instead of using my debit or credit card at a merchant?
Q: How do I set up my Digital Wallet?
Q: What devices are compatible with Apple Pay®, Google Pay™, or Samsung Pay®?
Q: What Fidelity Bank cards can I use with Apple Pay®, Google Pay™, and Samsung Pay®?
Q: Is Digital Wallet safe to use?
Q: Where are Apple Pay®, Google Pay™, and Samsung Pay® accepted?
Q: How can I setup my Fidelity Bank card as my default card for Apple Pay®?
Q: How can I setup my Fidelity Bank card as my default card for Google Pay™?
Q: How can I setup my Fidelity Bank card as my default card for Samsung Pay®?
Q: Are Apple Pay®, Google Pay™, and Samsung Pay® purchases covered by fraud protection?
Q: How will I know if a transaction is successful when using Apple Pay®, Google Pay™, or Samsung Pay®?
Q: Are Apple Pay®, Google Pay™, and Samsung Pay® free to use?
Q: How do I receive help with Apple Pay®, Google Pay™, or Samsung Pay®?
Deposit Accounts
Q: How do I open a business account?
Q: What will I need to open a business account?
Q: What is the minimum amount required to open a business checking account?
Q: What is the minimum amount required to open a business savings account?
Q: Can I set up a Direct Deposit or automated draft from my account?
Q: Are there daily cutoff times for making deposits?
Q: Where can I find my account number?
Q: How do I get a copy of a check?
Q: What do I do if I suspect fraud has occurred on my account?
Q: Can I make deposits at ATMs?
Q: How do I place a stop payment on a check?
Loans
Q: How do I apply for a loan?
Q: What do I need to apply for a business loan?
Mobile Deposit
Q: Why don’t I have the mobile deposit option on my phone?
Q: Who is eligible to use mobile deposit?
Q: How do I deposit a check with the mobile banking app?
Q: Is there a fee to use mobile deposit?
Q: How many deposits can I make in one day?
Q: When will my mobile deposit be available?
Q: Is an endorsement required for a mobile deposit?
Q: What should I do with my paper checks?
Q: What types of checks can I deposit?
Q: Can I view previous deposits in the mobile app?
Q: What if I accidently send a check for deposit twice?
Credit Card
Q: How can I increase my credit line?
Q: I’m traveling and will be using my Fidelity Bank credit card. What do I need to do?
Q: How do I make a cash advance?
Q: How do I transfer a balance?
Q: How do I add or remove an authorized user on my current credit card account?
Q: How do I dispute a charge?
Q: How do I request a Personal Identification Number (PIN) for my credit card?
Q: How do I pay my Fidelity credit card bill?
Q: How do I report a lost or stolen credit card?
Q: How do I apply for a credit card?
Alerts
Q: What are Alerts?
Q: How do I sign up for Alerts?
Q: How do I edit my Alerts?
Q: What Alerts are available to me?
Q: When are Alerts delivered?
BaZing Merchant Network
Q: What is BaZing?
Q: How does BaZing work and what are the costs to participate?
Q: How many offers can I add to the discount network?
Q: Can I add limitations to my offer(s)?
Q: Can I change my offer?
Q: Who do I contact if I have questions about the BaZing Merchant Network?
Digital Tools to Help You Stay Connected
Check your accounts, move money, pay bills, pay family and friends, and turn your card on and off – all from your mobile device. Digital Banking at Fidelity Bank lets you do virtually everything on your banking to-do list without driving to a branch. Whether on your phone or computer, we’ve got you covered.
Fidelity Branch/ATM Locator