Business Banking
Frequently Asked Questions

Yes, each depositor is insured by the Federal Deposit Insurance Corporation (FDIC). The FDIC guarantees all traditional types of deposit accounts (checking, savings, money market, and CDs) up to $250,000 per depositor and guarantees bank individual retirement accounts (IRAs) up to $250,000 per owner.

Visit our locations page to find a branch or ATM near you.

We have 3 easy ways for you to contact us:

1. Call or visit your local branch
2. For customer service, call our Customer Care Center at 1-855-547-1385
3. For automated account assistance, call us toll-free 24 hours a day at 1-855-816-9608

To make any changes to your account, please contact your local branch or contact our Customer Care center at 1-855-547-1385. You may also update your phone number and email address in Online Banking.

Please call us at 1-855-547-1385 for account, digital banking, or credit and debit card assistance. Our Customer Care Center is available:

Mon.-Fri.: 8 am – 6 pm ET
Sat.: 9 am – 1 pm ET
Credit & Debit Support: 24 hours a day, 7 days a week

Fidelity Bank branch locations will be closed in observance of all Federal Banking Holidays. If you still need to take care of your banking during holidays, we have three alternate ways you can securely obtain your account information. Our convenient ATMs, Automated Account Assistance, and Digital Banking solutions are available 24 hours a day, 7 days a week.

Our lobby hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time. For added convenience, our drive-thru opens at 8:30 a.m. Eastern Time on weekdays.

Please contact your local branch or contact our Customer Care Center at 1-855-547-1385.

To report a lost or stolen debit card, please call 1-800-816-9608 and select option 3.

During regular business hours, please contact your local branch to file a dispute and get a new debit card. After hours or on the weekend, call 1-800-816-9608 and select option 3.

To reorder checks for a personal account, click here. For checks for a business account, click here.

The Bank’s routing number is 053103585.

To learn more about the features and functionality of business online banking and how to navigate the system, please refer to our convenient business online banking interactive user guide.

For assistance with Customer ID changes, please contact our Customer Care Center at 1-855-547-1385. You can change your password easily in Online Banking. Once you’re logged in, click Profile and edit password.

Please contact your local branch or call our Customer Care Center at 1-855-547-1385 for assistance with your Customer ID.

You can see up to 13 months of transaction history in online banking.

Go paperless and enroll in eStatements for a more secure and convenient way to manage your accounts. Access your statements anytime, reduce paper clutter, and enjoy added peace of mind knowing your information is protected.

To enroll in eStatements, simply log in to Online Banking and follow the steps below:

1. Click on your name in the top right corner
2. Click Profile
3. Click Statement Preference
4. In the Delivery Option column, select Electronic for the account(s) you wish to change
5. Click Save

At the end of each statement cycle, you will receive an email when your statement is ready to view online.

First you need to download our convenient mobile banking app. Visit the App Store or Google Play and search for Fidelity Bank NC/VA to download the app. Once the app is downloaded, enter your log in information to start using mobile banking.

Don’t have the mobile banking app? Download it for free here:

App Store

 Mobile Banking

Google Play

Mobile Banking

To log in to Online Banking from a computer or browser on your mobile device, visit fidelitybanknc.com and click on the log in button. Then select your log in type from the drop down and enter your log in information.

To make changes, first log in to your Online Banking account and click on Bill Payment. To add a new company or person, click on the Add Company or Person button and follow the on-screen instructions. To make changes or delete existing payees, click on the payee name in the list on your Payment Center. A box will appear that will allow you to make changes or delete. Once your changes are complete click Save Changes.

You must enroll in Bill Payment through Online Banking. Once you’re logged in to your account, click on the Bill Payment menu option, review and accept the terms & conditions, and then follow the on-screen instructions to add a company or person to your payment center.

Your account’s current balance is the beginning-of-the-day balance after the prior evening’s posting. The available balance is the amount you have in your account that’s available for immediate withdrawal or to cover debit items. The available balance represents the difference between the current balance and pending items (those items we have received but haven’t posted).

Available Balance = Current Balance + Pending Credits – Pending Debits

Yes, Online Banking and Mobile Banking allow you to move money between your Fidelity Bank Accounts. You are also able to transfer money to and from another financial institution with Personal Online Banking.

Yes, to transfer to or from another financial institution you can use our External Transfers feature. This feature is available to Personal Online Banking customers and in our convenient Mobile Banking app.

All business and personal accounts come with free Mobile Banking and Online Banking. There may be a fee for using services in Online Banking. Additional fees may also apply for businesses enrolled in Online Banking.

Please be sure that your are selecting the correct option in the Login Type drop down. If you continue to have issues, please contact your local branch or call our Customer Care Center at 1-855-547-1385 (M-F 8 a.m. – 6 p.m. Eastern Time).

To reset your Online Banking password, click log in, select your log in type in the drop box, and click Forgot Password? Then, enter the required fields and hit reset password.

To enroll in Business Online Banking, please complete our easy enrollment form or contact your local branch.

There are two easy ways to enroll in Online Banking. From a computer, complete our easy enrollment form to start using Online Banking. From your mobile device, visit the App Store or on Google Play and search for Fidelity Bank NC/VA and download the Fidelity Bank mobile app. Then, click the Enroll now link to start your enrollment process.

To print statements, log in to your Online Banking account. Click on the desired account on your Account Summary screen. Then, click on the Statements link. A list of available documents will appear, click on the link to the statement you’d like to print. The statement will open in a new window and you can print your document.

To find your statements online, log in to your Online Banking account. Your eStatements can by found by clicking on the Accounts menu option and then Statements & Notices.

Log into Fidelity Bank’s mobile app and select the Zelle^® tab in the navigation menu.

To get started, enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept the terms and conditions, and you’re ready to start sending and receiving money with Zelle^®.

There are a couple of steps to successfully update a recurring transaction:

1. In the Activity Tab, delete the next recurrence of your template. Note: It is very important to delete the incorrect ACH recurrence to avoid multiple transactions.
2. In the Template Tab, locate the template and choose “edit”. Once the edits are completed, click save at the bottom.
3. In the Template Tab, choose “send” on the template you have saved, enter the next date you want the recurrence to start and process your ACH.
4. Once the ACH is processed, you will see the next two recurrences in your Activity tab.

If you have additional questions, please give us a call at 1-855-547-1385, option 2, then option 3.

When you originate an ACH transaction, you will need to have enough funds in your account to cover the transaction at the time of origination. The funds will be held for two business days to allow the transfer to complete.

If your ACH is in Pending Origination, you can delete the transaction from the Activity tab. If the transaction is in Processed status, please contact Business Solutions at 1-855-547-1385 option 2, then option 3 for assistance.

Go to Payments & Transfers and click on ACH. In the activity tab, if the transaction shows “pending origination” or “processed” then the ACH transfer is processed successfully.

No, you can create templates which will store the banking information for your recipients so that you will only need to adjust the dollar amount and dates the funds transfer.

No, if you’re the recipient of an ACH being credited or debited from your account, you do not need to sign up for an additional service. If you need to initiate an ACH and push or pull funds from another financial institution, you will want to utilize our ACH module within Business online or mobile banking.

We have multiple options to meet our customers’ needs and make you feel protected with our online services. We have dual control capabilities as well as multi-factor authentication (MFA). This is a new security feature of mobile and online banking that helps to verify your identity by sending a unique code to a phone number in our system via text message or phone call. You will be prompted for this code when logging in and performing other functions inside mobile or online banking such as sending wires or setting up an ACH transaction.

Fidelity Bank takes your online security seriously. One way that we help combat fraud is to perform a callback verification on certain wire transfers to ensure the wire is not fraudulent.

No, if you’re the recipient of a Wire, you do not need to sign up for an additional service. If you need to initiate Wires, you will want to utilize our online or mobile banking

Please access our Clover Dispute User Guide located on our Business Resources page for detailed information.

Please call our Business Solutions department at 1-855-547-1385 and select option 3.

U.S. merchants that intend to surcharge are required to:

1. Provide written notice to Fidelity Bank Merchant Services with your intent to surcharge at least 30 days in advance of beginning to surcharge.
2. Limit surcharging to credit cards only (no surcharging debit and prepaid cards) and limit the amount to your merchant discount rate for the applicable credit card surcharged. Allowed discount rate can be no more than 3% and should not exceed the merchants set discount rate.
3. Disclose the surcharge as a merchant fee and clearly alert consumers to the practice at the point of sale – both in store and online – and on every receipt.

Merchants should also consider whether they comply with all applicable state and/or federal laws. Currently, several states have laws that prohibit surcharging. As of April 15, 2023, they are: Connecticut, Maine, Massachusetts, and Oklahoma. Note also that Merchants located in Colorado may not surcharge more than 2% as per State law.

To learn more about payment card surcharge, please call 1-855-547-1385 and select option 3.

As a result of a legal settlement to resolve claims brought by a group of U.S. merchants, merchants in the U.S. and U.S. territories may add a surcharge to certain credit card transactions. Merchants who choose to surcharge must follow consumer disclosure and other requirements agreed to as part of the settlement.

Please contact your local branch to get in touch with a Business Solutions officer. We will create a personalized proposal based on your merchant needs.

Our fees debit monthly, the 20th of the following month. Once converted to the new merchant platform, fees will debit the 3rd business day of the following month.

When you get a new computer, the remote deposit software will likely need to be downloaded again. Please call Business Solutions at 1-855-547-1385 Option 2, Option 5 for assistance with the downloads.

Please call Business Solutions at 1-855-547-1385 Option 2, Option 5.

Please call Business Solutions at 1-855-547-1385 Option 2, Option 5.

Remote Deposit Service is an ideal solution if your business often deposits checks, or deposits multiple checks at a time. Remote Deposit Service allows you to quickly scan and deposit multiple checks. The service conveniently batches all your items together into one deposit account and extends your deposit window to 7 p.m. for same day credit.

Suspended status means the deposit was not transmitted to Fidelity Bank for Deposit. To correct this, access your deposit and verify the information is correct. Once the deposit is complete, click submit and complete the steps to submit the deposit.

We’re always here to help! Contact our customer service department at info@fidelitybanknc.com or call 1-855-547-1385 and press 5 for credit cards or press 6 for debit cards.

Learn more about Apple Pay^® here.
Learn more about Google Pay™ here.
Learn more about Samsung Pay^® here.

There is no cost from Fidelity Bank to use Apple Pay^®, Google Pay™, or Samsung Pay^®. Data rates from your mobile carrier to use these services may apply.

After completing a transaction using Apple Pay^®, Google Pay™ or Samsung Pay^®, a confirmation will appear on your device.

Yes. All Fidelity Bank cards are covered by Visa^® or MasterCard’s Zero Liability policy for fraud protection. This includes when using your cards through Apple Pay^®, Google Pay™, or Samsung Pay^®.

The first card activated with Samsung Pay^® will be setup as your primary card by default. To change, open the Samsung Pay^® app, tap on your registered Fidelity Bank card, and select Set as default card.

The first card activated with Google Pay™ will be setup as your primary card by default. To change, open the Google Pay™ app, tap Payment, tap on the Fidelity Bank card that you want to set as your default, and turn on Default for in-store purchases.

The first card activated with Apple Pay^® will be setup as your primary card by default. To change, open the Settings app, tap on Wallet & Apple Pay^®, and tap on Default Card, and then select your Fidelity Bank card.

Apple Pay^®, Google Pay™, and Samsung Pay^® are accepted at many participating retailers. Look for the contactless payment symbol at checkout.

Learn more about where you can use Apple Pay^® here.
Learn more about where you can use Google Pay™ here.
Learn more about where you can use Samsung Pay^® here.

Yes. Digital Wallet is a safe way to make payments.

In fact, a Digital Wallet is a safer way to pay when compared to using a traditional credit or debit card. Each transaction uses a unique encrypted number that is transmitted to the retailer instead of the actual card number. If the phone is ever lost or stolen, most phones can be remotely found, locked, and the stored information, including the digital wallet, can be erased. Also, phones can be password protected for an additional layer of security. Learn more about how Apple Pay^®, Google Pay™, and Samsung Pay^® secure your information below.

Apple Pay^® uses a device-specific number and unique transaction code. Your card number is never stored on your device or on Apple servers and is never shared with merchants. Learn more here.

Google Pay™ shares an encrypted number instead of your actual card number, so your details stay secure. Learn more here.

Samsung Pay^® uses a unique randomized transaction code for every purchase. Your card information is encrypted in a separate and secure data vault at all times. Learn more here.

ALL Fidelity Bank credit cards and debit cards will work with Apple Pay^®, Google Pay™, and Samsung Pay^®. ATM cards are not compatible.

Learn more about Apple Pay^® compatible devices here.
Learn more about Google Pay^™ compatible devices here.
Learn more about Samsung Pay^® compatible devices here.

Learn how to set up Digital Wallet in Apple Pay^® here.

Learn how to set up Digital Wallet in Google Pay^™ here.

Learn how to set up Digital Wallet in Samsung Pay^® here.

Fidelity Bank debit and credit cards are compatible with Apple Pay,^® Google Pay,^™ and Samsung Pay.^® Simply add your cards to the digital wallet on your mobile device and use it at participating retailers. Learn more about Digital Wallet and how to set it up here.

You can complete a stop payment request for a check using Online Banking, by contacting your local branch, or calling our Customer Care Center 1-855-547-1385.

Yes, cash deposits can be made at a Fidelity Bank ATM. To make a check deposit, download our convenient mobile banking app or visit your local branch during normal business hours.

If you suspect fraud on your account, please contact your local branch immediately. You may also report a lost or stolen card at 1-800-816-9608.

You can get a copy of a check using Online Banking or by contacting your local branch.

Your account number can be found on your statements or by calling your local branch.

Deposits made Monday through Thursday before 5:00 p.m. and Friday before 6:00 p.m. Eastern Time will be available the same business day. Mobile deposits made before 5:00 p.m. Eastern will be available the same day. Deposits are subject to verification and any applicable holds. Weekends and holidays do not apply.

Yes, to set up a Direct Deposit or automated draft you will need the Bank’s Routing number and your account number. Fidelity Bank’s routing number is 053103585. You can find your account number on your statements or by calling your local branch.

You can open a business savings account with as little as $200.

You can open a business checking account with as little as $200.

This is a list of the general information that may be needed to open a business account at Fidelity Bank: Name of the business, Tax identification number, Legal structure (e.g. LLC, Partnership, Corporation), Validation of business existence (e.g. business governing documents, articles of corporation/organization, partnership agreement, court documents, state registry verification, etc.), State of formation, Nature of business (e.g. construction, health care, etc.), Mailing and physical address (if different), Contact phone number, Purpose of account (e.g. operating, payroll, etc.), Expected level of cash activity (e.g. under/over $10,000/mo.). Certain accounts may require additional information.

Please contact your local Fidelity Bank branch to open a business account.

This is a list of the general information that may be needed to apply for a business loan at Fidelity Bank: Name of the business, Tax identification number, Legal structure (e.g. LLC, Partnership, Corporation), Validation of business existence (e.g. business governing documents, articles of corporation/organization, partnership agreement, court documents, state registry verification, etc.), State of formation, Nature of business (e.g. construction, health care, etc.), Financial documentation (Business and personal tax returns, interim financials, personal financial statement, etc.), Mailing and physical address (if different), Contact phone number, Purpose of account (e.g. operating, payroll, etc.), Expected level of cash activity (e.g. under/over $10,000/mo.). Certain accounts may require additional information.

Please contact your local branch and speak to a banker for assistance.

Any item presented twice will be a duplicate. The item will be rejected.

Previous deposits and status are available from the Deposits History screen for up to 30 days.

Fidelity Bank Mobile Deposit will accept several check types. Checks must be payable to and endorsed by the account holder. Listed below are items allowed and not allowed for deposit:

Checks allowed for deposit

• Personal, business, and government checks paid in U.S. dollars
• Checks drawn on a U.S. bank
• Checks payable to and endorsed by the account holder

Checks not allowed for deposit

• Savings bonds
• Foreign and international checks
• Traveler’s checks
• Third party checks
• Money orders
• Convenience checks or checks drawn on a line of credit

Upon confirming that you received full credit for the check deposited, you must destroy the check by shredding or other means, or clearly mark “VOID” or “Electronically Deposited” on the front and back of the check.

All checks should be properly endorsed prior to deposit. In addition to signing the back of the check, add “For Mobile Deposit Only Fidelity Bank” under the signature.

If deposits are made before 5:00 p.m. Eastern Time, the deposit will generally post the same day if the deposit is deemed acceptable during Mobile Deposit review. If the deposit is made after 5:00 p.m. Eastern Time, then it would generally post the next business day. Deposits are subject to verification and any applicable holds.

There are no limits for the number of deposits you can make per day.

Fidelity Bank does not currently charge to use mobile deposit.

Open the Fidelity Bank app, click on Deposit, and then follow the on-screen prompts.

All Fidelity Bank Mobile Banking customers have access to deposit a check with their mobile device.

In order to have mobile deposit, users must install the mobile banking app. Download our app for free in the App Store or on Google Play. Simply search for Fidelity Bank NC/VA. Or download it for free:

App Store
Mobile Banking

Google Play
Mobile Banking

Please contact your local branch and speak to a banker for assistance.

To report a lost or stolen credit card, please call 1-888-345-7045 and choose option 1. You may also use online banking or mobile banking, to report a lost or stolen credit card.

You can conveniently pay your credit card bill in Fidelity Bank Online Banking or Mobile Banking. You can also call 1-855-547-1385 and select option 5 or call our Customer Care Center 1-888-345-7045 and select option 6 for assistance.

You can set a PIN from the convenience of online banking. Once logged in, click the Cards menu option to begin.

To dispute a charge, please call our Customer Care Center at 1-855-547-1385, option 5 or contact your local branch.

Please contact your local branch for assistance.

You may conveniently transfer a balance in online banking or through the Fidelity Bank Mobile App. Once logged in, click on the Cards menu. Then, click Manage Cards and Balance Transfer.  If you need assistance, please contact your local branch.

You can make a cash advance using your Fidelity Bank credit card at an ATM by using your credit card PIN. You can also visit your local branch for assistance.

You may conveniently add travel plans in online or mobile banking under the Cards menu option. You may also contact your local branch to notify them that you will be traveling.

Please contact your local branch for assistance.

The new rewards credit card design is only sent to customers when a card is about to expire. However, if you would like the new design early, please contact our Customer Care Center at 1-855-547-1385, option 5 or contact your local branch.

Yes. Points will expire three years from the date they were earned. If an account is closed, any remaining points are forfeited.

Points can take up to 30 days to post to your rewards account and should generally be available for redemption at the end of the month.

You can earn points on qualifying purchases anywhere your Fidelity Bank Visa^® credit card is accepted. Qualifying purchases typically include online purchases, phone or mail orders, bill payments, and contactless purchases.

No. Membership in uChoose Rewards^® is free as part of Fidelity Bank’s credit card program. Fidelity Bank does not charge an annual fee for our Rewards Credit Cards.

Yes, registration is required. Please log in to SpendTrack to get started. Then, select Transactions and click the uChoose Rewards^® link. Review and accept the Rewards Terms and Conditions to start earning rewards with every purchase. For detailed SpendTrack instructions, click here.

Log in to SpendTrack or download the SpendTrack mobile app from the Apple App Store or Google Play. Then, navigate to the transactions page and click on the uChoose Rewards^® Points link. Customers must review and accept the program’s Terms and Conditions to begin earning rewards with every purchase. For detailed SpendTrack instructions, click here.

Account alerts are real-time notifications. Please keep in mind that if a transaction is pending and has not posted you may not receive the alert until after it posts to your account.

There are over 100 Alerts to choose from. Some examples of the Alert categories are: security, balance, payment, transaction, ATM, credit card, debit card, etc.

To edit your Alerts, log in to Mobile Banking or Online Banking and click on Alerts. Choose the category and type of alert you would like to edit, make the change, and then click on save.

To sign up, log in to Mobile Banking or Online Banking and click on Alerts. Choose the category and type of alert you would like to receive and save it. You can also enable push notifications on your mobile device.

Alerts are real-time notifications that you can set up through Mobile Banking or Online Banking for added security and to help you keep track of your account activity.

Please contact BaZing Merchant Services for additional assistance. They can be reached by phone at 1-855-UBAZING (1-855-822-9264) or by email at merchantnetwork@bazing.com.

Yes. To add, change, or delete an offer, the owner of the business would simply log in to their BaZing Merchant Network account. Please remember that BaZing requires at least one exclusive and ongoing offer with a savings of at least $1 or more posted on the Network for a business to participate. Ongoing is defined by a coupon that can be used repeatedly throughout the year. Businesses may choose to post additional offers on the site.

Yes, you can control the number of redemptions for any of your offers, which include the ‘number of times’ per; day/week/month/quarter.

You can have up to five (5) different offers at the same time.

There is no charge to participate. The discounted value of your offer is your only costs. There is no revenue sharing of your sales like “deep discount” or “daily deal” companies. Your discounted offer is made available online at BaZing.com and on the mobile app to participating financial institution’s checking account customers. They simply print the online coupon associated with your offer and redeem it at the point of sale. For mobile, they simply show your electronic coupon on their mobile phone at the point of sale. There is no hardware or software required by your business to participate.

BaZing is a targeted network of businesses (like yours) that provides deals to a select group of loyal checking account customers at community financial institutions. Typically, these customers pay a monthly subscription fee for access to the BaZing network, so they are already invested and loyal participants. BaZing is owned by the nation’s leading provider of consumer checking solutions to financial institutions.

Yes. The Bank is an active lender for all SBA products in the franchise sector and is a preferred lender with several national franchises.

Yes. Fidelity Bank has provided SBA loans to several start up entities where the owner has relevant industry experience, strong personal liquidity, and a solid business plan.

We offer SBA 7(a) loans, Express Lines of Credit, SBA 504 loans, and USDA Business and Industry loans.

We typically process and close SBA loans within 30 to 60 days.

To start the loan process, you will need to gather personal and business tax returns for the past three years, year-to-date financials for the business, a purchase contract for an acquisition or copies of notes to refinance, and a business plan or projections for an expansion. Other documents may be required depending on the loan.

Every member of the Fidelity Bank SBA Lending team has extensive experience in SBA and USDA lending. Also, we are an SBA Preferred Lender which streamlines the entire lending process and saves you time.

Fidelity Bank provides SBA and USDA loan solutions across a national footprint. We can help customers across the United States with their SBA and USDA lending needs.

Yes. Fidelity Bank was named a Preferred SBA Lender in December 2021. This premier designation enables us to streamline the loan process for our borrowers as well as approve and close the loan more quickly than some of our competitors.

Fidelity Bank is a regional community bank headquartered in Fuquay-Varina, North Carolina.

Contact a member of the SBA Lending team for assistance.

To make a payment, select the Make a payment button from your home screen. Next, select your payment option, your payment date, the amount you wish to pay, and your payment account. Then, view and accept the terms and conditions and select Pay.

For detailed SpendTrack instructions, click here.

If you have consolidated billing, the Control account is the default account for the landing page in SpendTrack. The control account is where all subaccount transactions roll up to and where the account is billed. To view all accounts, select the business name with the word Company in parenthesis. This will allow you to view any individual accounts, control accounts and subaccounts that each company has.

If you have individual billing, select the dropdown under billing account and select the business name with Company in parenthesis. From this page, each individual account can be selected to view statements and make payments.

For detailed SpendTrack instructions, click here.

Navigate to the list of cardholders, select the three dots in the corner of each cardholder box. Select Paperless, view and agree to the Terms and Conditions and select Enroll in Paperless. Beginning with the next statement cycle, paper statements will no longer generate and you will receive an alert via email when your statement is ready for viewing in SpendTrack.

For detailed SpendTrack instructions, click here.

You can download transaction data in excel or QBO format from the transaction page by clicking on Export option and selecting the export type.

For detailed SpendTrack instructions, click here.

For disputes that are not related to suspected fraud (such as incorrect amount, duplicate charges, failure to deliver, etc.), click on View all transactions from the home screen.
Select the desired transaction under the All Transactions header. From the menu, select File a Dispute. For transactions that appear to be the result of fraud, please call the number on the back of your card immediately.

For detailed SpendTrack instructions, click here.

From the home screen of SpendTrack, select View all transactions on the righthand side of the screen. All transactions from the current period will display. To view transactions from a prior statement cycle, select the Period drop down option within the Transactions menu at the top to select which statement cycle to view.

For detailed SpendTrack instructions, click here.

Passwordless log in is a convenient feature available on the web application of SpendTrack that will allow you to quickly access your account without using the traditional authentication methods such as a password and OTP (one-time passcode). To enable passwordless log in, download and log in to the SpendTrack app. Once set-up, the next time you log into the web application, you will be asked to verify your identity on your mobile device. The SpendTrack mobile application also allows you to enable biometrics for a faster and more secure way to log in.

For detailed SpendTrack instructions, click here.

At the login screen, enter your email address associated with your SpendTrack account. Click on the Reset password link. You will receive an email with additional instructions.

For detailed SpendTrack instructions, click here.

Yes, you will use the same email address and password to log in to the mobile or web application.

Please call 1-855-547-1385 and select option 5 or email creditcard@fidelitybanknc.com for credit card support. For detailed SpendTrack instructions, click here.

Immediately use SpendTrack to turn the card off, preventing all further unauthorized transactions. When you have determined your card to be truly lost or stolen, contact Fidelity Bank’s customer care center at 1-855-547-1385 and select option 5 for credit card.  We will have your card deactivated and send you a new card.

For detailed SpendTrack instructions, click here.

Yes. You have unlimited access to all SpendTrack features at no extra charge. Available features may vary based on access levels or roles.

At this time, SpendTrack supports Fidelity Bank business credit cards.

You can easily manage users under the Settings menu:

1. Navigate to Settings
2. Go to Users and roles
3. To edit a user, click Edit next to the person you want to update.

Note: account activation must be on for users to be able to access the Pay & Get Paid system.

To change your Pay & Get Paid package, follow the steps below:

1. Navigate to Settings
2. Go to Plans and billing
3. Click Manage plan
4. Review the available plan options, then click Choose plan beneath the option you’d like to switch to.
5. Follow the on-screen prompts to finalize your change.

Please contact us at 1-855-547-1385 to change your Pay & Get Paid Level 1 user.

To use a credit card to make a payment, a Level 1 user must first add it as a funding method by following the instructions below:

1. Navigate to Settings
2. Go to Funding methods
3. Click Add Card
4. Enter your 16-digit card number, cardholder’s name, billing address, expiration date, and security code (CVV) and click Save Card.
5. Assign user access to the card

Our new system provides more flexible payment options. Conveniently make or schedule payments by bank transfer, check, or credit card.

Note: debit cards are not an eligible funding method.

If you receive a message that states, “You cannot access this menu item, please contact your business administrator for more information,” please contact your business’s Level 1 user. The Level 1 user needs to activate your Pay & Get Paid access under Settings, then Users and roles.

A Level 1 user is the system administrator. This user has access to all functionalities of Pay & Get Paid, including user management and funding methods. One online banking administrator is designated as the Level 1 user for your business.

No, your recurring payments will be migrated to the new system. Scheduled bill payments will continue to process as normal.

Yes, your payment history will be available in the new system.

No, your payees will be transferred to the new system.

Bill Pay will be unavailable from Friday, July 24 at 12:00 a.m. through Monday, July 27 at 9 a.m. You may continue to use online and mobile banking as usual to monitor your accounts, transfer funds, send wires, move money with ACH services, access your fraud prevention tools, and more without any interruption.

Fidelity Bank is committed to delivering the best possible banking experience. Updating our Bill Pay system allows us to offer the most up-to-date technology and add new features to your Bill Pay experience to better serve you.