Frequently Asked Questions
Q: What is the Bank’s routing number?
Q: How do I reorder checks?
Q: How do I report a charge that I don’t recognize on my debit card?
Q: How do I report a lost or stolen debit card?
Q: How do I complete an address change?
Q: What are your branch hours of operation?
Q: On what holidays is Fidelity Bank closed?
Q: What are the hours of your customer service center?
Q: How do I change my phone number, address, or email?
Q: How do I contact Fidelity Bank?
Q: Where can I find a nearby branch or ATM?
Q: Are my deposits insured?
Q: Why can’t I find Zelle in my Fidelity Bank Mobile Banking app?
Q: How do I find my online statements?
Q: How do I print my statements?
Q: How do I enroll in Small Business Online Banking?
Q: How do I enroll in Business Advantage Online Banking?
Q: How do I reset my Online Banking password?
Q: I know I am entering my login information correctly but it’s not accepting it. What do I do?
Q: Is Online Banking free?
Q: Can I transfer money to another financial institution?
Q: Can I transfer money with Online Banking or through the Mobile Banking app?
Q: What is the difference between current balance and available balance?
Q: How do I enroll in Bill Payment?
Q: How do I add or change payees in Bill Payment?
Q: How do I log in to Online Banking?
Q: How do I log in to Mobile Banking?
Q: I use a token when I login to Business Advantage, but it’s not taking the token-generated number. Why?
Q: How do I enroll in paperless statements?
Q: How much history can I see in Online Banking?
Q: What should I do if I’ve forgotten my Customer ID?
Q: How do I change my Customer ID or password?
Q: I need to receive an ACH, do I need to turn on ACH service?
Q: Do I have to input my recipients banking information each time I send out an ACH?
Q: How can I tell if my ACH transfer was successful?
Q: How can I stop or reverse my ACH transfer?
Q: My ACH is Prefunded, what does that mean?
Q: How do I update a recurring ACH Transaction?
ACH & Wire
Q: What extra security do you have in place for online wires and ACH?
Q: I got a new phone, how do I setup my token?
Q: I just setup my token but I can’t send a wire or ACH?
Q: I need to receive a Wire, do I need to turn on Wire service?
Q: Why am I receiving a call to verify a wire I submitted through Business Advantage?
Q: Do your merchant services fees debit daily or monthly?
Q: What are your rates for merchant services?
Q: Can I add a surcharge to card transactions?
Q: I am a merchant who intends to surcharge. What is the process I need to follow?
Q: Who do I call if I need Merchant Services support?
Q: My remote deposit is in Suspended status, what does that mean?
Q: Why would I use Remote Deposit instead of mobile deposit?
Q: I have a question about Remote Deposit Capture, who do I contact?
Q: My remote deposit scanner isn’t scanning my checks, who do I contact?
Q: I got a new computer and my Remote Deposit scanner will not work.
Q: Can I pay with a digital wallet instead of using my debit or credit card at a merchant?
Q: How do I set up my Digital Wallet?
Q: What devices are compatible with Apple Pay®, Google Pay™, or Samsung Pay®?
Q: What Fidelity Bank cards can I use with Apple Pay®, Google Pay™, and Samsung Pay®?
Q: Is Digital Wallet safe to use?
Q: Where are Apple Pay®, Google Pay™, and Samsung Pay® accepted?
Q: How can I setup my Fidelity Bank card as my default card for Apple Pay®?
Q: How can I setup my Fidelity Bank card as my default card for Google Pay™?
Q: How can I setup my Fidelity Bank card as my default card for Samsung Pay®?
Q: Are Apple Pay®, Google Pay™, and Samsung Pay® purchases covered by fraud protection?
Q: How will I know if a transaction is successful when using Apple Pay®, Google Pay™, or Samsung Pay®?
Q: Are Apple Pay®, Google Pay™, and Samsung Pay® free to use?
Q: How do I receive help with Apple Pay®, Google Pay™, or Samsung Pay®?
Q: How do I open a business account?
Q: What will I need to open a business account?
Q: What is the minimum amount required to open a business checking account?
Q: What is the minimum amount required to open a business savings account?
Q: Can I set up a Direct Deposit or automated draft from my account?
Q: Are there daily cutoff times for making deposits?
Q: Where can I find my account number?
Q: How do I get a copy of a check?
Q: What do I do if I suspect fraud has occurred on my account?
Q: Can I make deposits at ATMs?
Q: How do I place a stop payment on a check?
Q: How do I apply for a loan?
Q: What do I need to apply for a business loan?
Q: Why don’t I have the mobile deposit option on my phone?
Q: Who is eligible to use mobile deposit?
Q: How do I deposit a check with the mobile banking app?
Q: Is there a fee to use mobile deposit?
Q: How many deposits can I make in one day?
Q: When will my mobile deposit be available?
Q: Is an endorsement required for a mobile deposit?
Q: What should I do with my paper checks?
Q: What types of checks can I deposit?
Q: Can I view previous deposits in the mobile app?
Q: What if I accidently send a check for deposit twice?
Q: How can I increase my credit line?
Q: I’m traveling and will be using my Fidelity Bank credit card. What do I need to do?
Q: How do I make a cash advance?
Q: How do I transfer a balance?
Q: How do I add or remove an authorized user on my current credit card account?
Q: How do I dispute a charge?
Q: How do I request a Personal Identification Number (PIN) for my credit card?
Q: How do I pay my Fidelity credit card bill?
Q: How do I report a lost or stolen credit card?
Q: How do I apply for a credit card?
Q: What are Alerts?
Q: How do I sign up for Alerts?
Q: How do I edit my Alerts?
Q: What Alerts are available to me?
Q: When are Alerts delivered?
BaZing Merchant Network
Q: What is BaZing?
Q: How does BaZing work and what are the costs to participate?
Q: How many offers can I add to the discount network?
Q: Can I add limitations to my offer(s)?
Q: Can I change my offer?
Q: Who do I contact if I have questions about the BaZing Merchant Network?
Q: How do I apply for an SBA or USDA loan?
Q: Where is Fidelity Bank headquartered?
Q: Is Fidelity Bank a Preferred SBA Lender?
Q: What areas of the United States does Fidelity Bank cover to provide SBA and USDA loans?
Q: What differentiates Fidelity Bank from other SBA lenders?
Q: What do I need to apply?
Q: How long does it take for an SBA loan to close?
Q: What SBA and USDA products does the Bank offer?
Q: Can you provide financing for customers looking to start a new business?
Q: Do you provide financing to franchisees?
Digital Tools to Help You Stay Connected
Check your accounts, move money, pay bills, pay family and friends, and turn your card on and off – all from your mobile device. Digital Banking at Fidelity Bank lets you do virtually everything on your banking to-do list without driving to a branch. Whether on your phone or computer, we’ve got you covered.