Business Banking
Frequently Asked Questions

The Bank’s routing number is 053103585.

To reorder checks for a personal account, click here. For checks for a business account, click here.

During regular business hours, please contact your local branch to file a dispute and get a new debit card. After hours or on the weekend, call 1-800-816-9608 and select option 3.

To report a lost or stolen debit card, please call 1-800-816-9608 and select option 3.

Please contact your local branch or contact our Customer Care Center at 1-855-547-1385.

Our drive thru is conveniently open Monday – Thursday 8:30 a.m.-5:00 p.m. and Friday 8:30 a.m.-6:00 p.m. Eastern Time. Our lobbies are open Monday – Thursday 9:00 a.m.-5:00 p.m. and Friday 9:00 a.m.-6:00 p.m. Eastern Time.

Fidelity Bank branch locations will be closed in observance of all Federal Banking Holidays. If you still need to take care of your banking during holidays, we have three alternate ways you can securely obtain your account information. Our convenient ATMs, Automated Account Assistance, and Digital Banking solutions are available 24 hours a day, 7 days a week.

Our Customer Care Center is available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m. Eastern Time. They can be reached at 1-855-547-1385.

To make any changes to your account, please contact your local branch or contact our Customer Care center at 1-855-547-1385. You may also update your phone number and email address in Online Banking.

We have 3 easy ways for you to contact us:

1. Call or visit your local branch
2. For customer service, call our Customer Care Center at 1-855-547-1385
3. For automated account assistance, call us toll-free 24 hours a day at 1-855-816-9608

Visit our locations page to find a branch or ATM near you.

Yes, each depositor is insured by the Federal Deposit Insurance Corporation (FDIC). The FDIC guarantees all traditional types of deposit accounts (checking, savings, money market, and CDs) up to $250,000 per depositor and guarantees bank individual retirement accounts (IRAs) up to $250,000 per owner.

To use Zelle, you must first enroll. To enroll, log in to your Online Banking account at fidelitybanknc.com. Then click on Bill Payment, select Send Money with Zelle, and follow a few simple steps to enroll.

To find your online statements log in to your Online Banking account. Once inside Online Banking, click accounts and documents, select your account type, document type, notate the date range, and click submit.

To print statements, log in to your Online Banking account. Click on the desired account. Click on the documents button, make sure Online Statements is selected in the Document Type dropdown box, select your date range, and click submit. A list of available documents will appear, click on the link to the statement you’d like to print. The statement will open in a new window and you can print your document.

There are two easy ways to enroll in Small Business Online Banking. From a computer, complete our easy enrollment form to start using Small Business Online Banking. From your mobile device, visit the App Store or on Google Play and search for Fidelity Bank NC/VA and download the Fidelity Bank mobile app. Then, click the Enroll now link to start your enrollment process.

To enroll in Business Advantage Online Banking, please complete our easy enrollment form or contact your local branch.

To reset your Online Banking password, click log in, select your log in type in the drop box, and click Forgot Password? Then, enter the required fields and hit reset password.

Please be sure that your are selecting the correct option in the Login Type drop down. If you continue to have issues, please contact your local branch or call our Customer Care Center at 1-855-547-1385 (M-F 8 a.m. – 6 p.m. Eastern Time).

All business and personal accounts come with free Mobile Banking and Online Banking. There may be a fee for using services in Online Banking. Additional fees may also apply for businesses enrolled in Business Advantage.

Yes, to transfer to or from another financial institution you can use our External Transfers feature. This feature is available to Personal Online Banking customers and in our convenient Mobile Banking app.

Yes, Online Banking and Mobile Banking allow you to move money between your Fidelity Bank Accounts. You are also able to transfer money to and from another financial institution with Personal Online Banking.

Your account’s current balance is the beginning-of-the-day balance after the prior evening’s posting. The available balance is the amount you have in your account that’s available for immediate withdrawal or to cover debit items. The available balance represents the difference between the current balance and pending items (those items we have received but haven’t posted).

Available Balance = Current Balance + Pending Credits – Pending Debits

You must enroll in Bill Payment through Online Banking. Once you’re logged in to your account, click on the Bill Payment menu option, review and accept the terms & conditions, and then follow the on-screen instructions to add a company or person to your payment center.

To make changes, first log in to your Online Banking account and click on Bill Payment. To add a new company or person, click on the Add Company or Person button and follow the on-screen instructions. To make changes or delete existing payees, click on the payee name in the list on your Payment Center. A box will appear that will allow you to make changes or delete. Once your changes are complete click Save Changes.

To log in to Online Banking from a computer or browser on your mobile device, visit fidelitybanknc.com and click on the log in button. Then select your log in type from the drop down and enter your log in information.

First you need to download our convenient mobile banking app. Visit the App Store or Google Play and search for Fidelity Bank NC/VA or Fidelity Bank NC/VA Business to download the app. Once the app is downloaded, enter your log in information to start using mobile banking.

Don’t have the mobile banking app? Download it for free here:

App Store

Personal and Small Business Mobile Banking
Business Advantage Mobile Banking

Google Play

Personal and Small Business Mobile Banking
Business Advantage Mobile Banking

When the system requires you to use a token during the login process, you actually need the token-generated number plus the pin you created when you initially activated the token and type both of them in the password field. When you type them in, you must put the pin right after the token-generated number with no spaces in between. For example: token-generated number is 12398745 and your pin is 1231. In the password field you would type: 123987451231.

To enroll in online statements, simply log in to Online Banking and follow the steps below:

1. Click Profile
2. Click Edit to right of Electronic Statements
3. Click Change from Paper to Online Statement
4. Click on the hyperlink “electronic statements terms and conditions”
5. Review the terms and conditions and retrieve the confirmation code at the bottom of the document
6. Go back to previous screen to check the acceptance box
7. Enter the Confirmation Code
8. Click Save

You can see up to 13 months of transaction history in online banking.

Please contact your local branch or call our Customer Care Center at 1-855-547-1385 for assistance with your Customer ID.

For assistance with Customer ID changes, please contact our Customer Care Center at 1-855-547-1385. You can change your password easily in Online Banking. Once you’re logged in, click Profile and edit password.

No, if you’re the recipient of an ACH being credited or debited from your account, you do not need to sign up for an additional service. If you need to initiate an ACH and push or pull funds from another financial institution, you will want to utilize our ACH module within Business Advantage online banking.

No, you can create templates which will store the banking information for your recipients so that you will only need to adjust the dollar amount and dates the funds transfer.

Go to Payments & Transfers and click on ACH. In the activity tab, if the transaction shows “pending origination” or “processed” then the ACH transfer is processed successfully.

If your ACH is in Pending Origination, you can delete the transaction from the Activity tab. If the transaction is in Processed status, please contact Business Solutions at 1-855-547-1385 option 3 for assistance.

When you originate an ACH transaction, you will need to have enough funds in your account to cover the transaction at the time of origination. The funds will be held for two business days to allow the transfer to complete.

There are a couple of steps to successfully update a recurring transaction:

1. In the Activity Tab, delete the next recurrence of your template. Note: It is very important to delete the incorrect ACH recurrence to avoid multiple transactions.
2. In the Template Tab, locate the template and choose “edit”. Once the edits are completed, click save at the bottom.
3. In the Template Tab, choose “send” on the template you have saved, enter the next date you want the recurrence to start and process your ACH.
4. Once the ACH is processed, you will see the next two recurrences in your Activity tab.

If you have additional questions, please give us a call at 1-855-547-1385, option 3.

We have multiple options to meet our customers’ needs and make you feel protected with our online services. We have dual control capabilities as well as security tokens.

Login to online banking and go to the profile button at the top right. In the token section click ADD DEVICE, and follow the instructions. Note: Do not delete your old token before following this process. Delete your old token after your new token is registered.

In order to use your token to send a wire or ACH transaction, please log out after successfully registering your token and log back in.

No, if you’re the recipient of a Wire, you do not need to sign up for an additional service. If you need to initiate Wires, you will want to utilize our Wire module within Business Advantage online banking

Fidelity Bank takes your online security seriously. One way that we help combat fraud is to perform a callback verification on certain wire transfers to ensure the wire is not fraudulent.

Our fees debit monthly, the 20th of the following month.

Please contact your local branch to get in touch with a Business Solutions officer. We will create a personalized proposal based on your merchant needs.

As a result of a legal settlement to resolve claims brought by a group of U.S. merchants, merchants in the U.S. and U.S. territories may add a surcharge to certain credit card transactions. Merchants who choose to surcharge must follow consumer disclosure and other requirements agreed to as part of the settlement.

U.S. merchants that intend to surcharge are required to:

1. Register with Card brands at least 30 days in advance of beginning to surcharge and provide email confirmation to Fidelity Bank.
2. Provide written notice to Fidelity Bank Merchant Services with your intent to surcharge.
3. Limit surcharging to credit cards only (no surcharging debit and prepaid cards) and limit the amount to your merchant discount rate for the applicable credit card surcharged. Allowed discount rate can be no more than 4% and should not exceed the merchants set discount rate.
4. Disclose the surcharge as a merchant fee and clearly alert consumers to the practice at the point of sale – both in store and online – and on every receipt.

Merchants should also consider whether they comply with all applicable state or federal laws. Currently, 10 U.S. states have surcharging restrictions including California, Colorado, Connecticut, Florida, Kansas, Maine, Massachusetts, New York, Oklahoma and Texas.

To learn more about payment card surcharge, please call 1-855-547-1385 and select option 5.

Please call our Business Solutions department at 1-855-547-1385 and select option 5.

Suspended status means the deposit was not transmitted to Fidelity Bank for Deposit. To correct this, access your deposit and verify the information is correct. Once the deposit is complete, click submit and complete the steps to submit the deposit.

Remote Deposit Service is an ideal solution if your business often deposits checks, or deposits multiple checks at a time. Remote Deposit Service allows you to quickly scan and deposit multiple checks. The service conveniently batches all your items together into one deposit account and extends your deposit window to 7 p.m. for same day credit.

Please call Business Solutions at 1-855-547-1385 Option 3, Option 3.

Please call Business Solutions at 1-855-547-1385 Option 3, Option 3.

When you get a new computer, the remote deposit software will likely need to be downloaded again. Please call Business Solutions at 1-855-547-1385 Option 3, Option 3 for assistance with the downloads.

Fidelity Bank debit and credit cards are compatible with Apple Pay,^® Google Pay,^™< and Samsung Pay.^® Simply add your cards to the digital wallet on your mobile device and use it at participating retailers. Learn more about Digital Wallet and how to set it up here.

Learn how to set up Digital Wallet in Apple Pay^® here.

Learn how to set up Digital Wallet in Google Pay^™ here.

Learn how to set up Digital Wallet in Samsung Pay^® here.

Learn more about Apple Pay^® compatible devices here.
Learn more about Google Pay^™ compatible devices here.
Learn more about Samsung Pay^® compatible devices here.

ALL Fidelity Bank credit cards and debit cards will work with Apple Pay^®, Google Pay™, and Samsung Pay^®. ATM cards are not compatible.

Yes. Digital Wallet is a safe way to make payments.

In fact, a Digital Wallet is a safer way to pay when compared to using a traditional credit or debit card. Each transaction uses a unique encrypted number that is transmitted to the retailer instead of the actual card number. If the phone is ever lost or stolen, most phones can be remotely found, locked, and the stored information, including the digital wallet, can be erased. Also, phones can be password protected for an additional layer of security. Learn more about how Apple Pay^®, Google Pay™, and Samsung Pay^® secure your information below.

Apple Pay^® uses a device-specific number and unique transaction code. Your card number is never stored on your device or on Apple servers and is never shared with merchants. Learn more here.

Google Pay™ shares an encrypted number instead of your actual card number, so your details stay secure. Learn more here.

Samsung Pay^® uses a unique randomized transaction code for every purchase. Your card information is encrypted in a separate and secure data vault at all times. Learn more here.

Apple Pay^®, Google Pay™, and Samsung Pay^® are accepted at many participating retailers. Look for the contactless payment symbol at checkout.

Learn more about where you can use Apple Pay^® here.
Learn more about where you can use Google Pay™ here.
Learn more about where you can use Samsung Pay^® here.

The first card activated with Apple Pay^® will be setup as your primary card by default. To change, open the Settings app, tap on Wallet & Apple Pay^®, and tap on Default Card, and then select your Fidelity Bank card.

The first card activated with Google Pay™ will be setup as your primary card by default. To change, open the Google Pay™ app, tap Payment, tap on the Fidelity Bank card that you want to set as your default, and turn on Default for in-store purchases.

The first card activated with Samsung Pay^® will be setup as your primary card by default. To change, open the Samsung Pay^® app, tap on your registered Fidelity Bank card, and select Set as default card.

Yes. All Fidelity Bank cards are covered by Visa® or MasterCard’s Zero Liability policy for fraud protection. This includes when using your cards through Apple Pay^®, Google Pay™, or Samsung Pay^®.

After completing a transaction using Apple Pay^®, Google Pay™ or Samsung Pay^®, a confirmation will appear on your device.

There is no cost from Fidelity Bank to use Apple Pay^®, Google Pay™, or Samsung Pay^®. Data rates from your mobile carrier to use these services may apply.

We’re always here to help! Contact our customer service department at info@fidelitybanknc.com or call 1-855-547-1385 and press 5 for credit cards or press 6 for debit cards.

Learn more about Apple Pay^® here.
Learn more about Google Pay™ here.
Learn more about Samsung Pay^® here.

Please contact your local Fidelity Bank branch to open a business account.

This is a list of the general information that may be needed to open a business account at Fidelity Bank: Name of the business, Tax identification number, Legal structure (e.g. LLC, Partnership, Corporation), Validation of business existence (e.g. business governing documents, articles of corporation/organization, partnership agreement, court documents, state registry verification, etc.), State of formation, Nature of business (e.g. construction, health care, etc.), Mailing and physical address (if different), Contact phone number, Purpose of account (e.g. operating, payroll, etc.), Expected level of cash activity (e.g. under/over $10,000/mo.). Certain accounts may require additional information.

You can open a business checking account with as little as $200.

You can open a business savings account with as little as $200.

Yes, to set up a Direct Deposit or automated draft you will need the Bank’s Routing number and your account number. Fidelity Bank’s routing number is 053103585. You can find your account number on your statements or by calling your local branch.

Deposits made Monday through Thursday before 5:00 p.m. and Friday before 6:00 p.m. Eastern Time will be available the same business day. Mobile deposits made before 5:00 p.m. Eastern will be available the same day. Deposits are subject to verification and any applicable holds. Weekends and holidays do not apply.

Your account number can be found on your statements or by calling your local branch.

You can get a copy of a check using Online Banking or by contacting your local branch.

If you suspect fraud on your account, please contact your local branch immediately. You may also report a lost or stolen card at 1-800-816-9608.

Yes, cash deposits can be made at a Fidelity Bank ATM. To make a check deposit, download our convenient mobile banking app or visit your local branch during normal business hours.

You can complete a stop payment request for a check using Online Banking, by contacting your local branch, or calling our Customer Care Center 1-855-547-1385.

Please contact your local branch and speak to a banker for assistance.

This is a list of the general information that may be needed to apply for a business loan at Fidelity Bank: Name of the business, Tax identification number, Legal structure (e.g. LLC, Partnership, Corporation), Validation of business existence (e.g. business governing documents, articles of corporation/organization, partnership agreement, court documents, state registry verification, etc.), State of formation, Nature of business (e.g. construction, health care, etc.), Financial documentation (Business and personal tax returns, interim financials, personal financial statement, etc.), Mailing and physical address (if different), Contact phone number, Purpose of account (e.g. operating, payroll, etc.), Expected level of cash activity (e.g. under/over $10,000/mo.). Certain accounts may require additional information.

In order to have mobile deposit, users must install the mobile banking app. Download our app for free in the App Store or on Google Play. Simply search for Fidelity Bank NC/VA or Fidelity Bank NC/VA Business. Or download it for free:

App Store
Personal and Small Business Mobile Banking
Business Advantage Mobile Banking

Google Play
Personal and Small Business Mobile Banking
Business Advantage Mobile Banking

All Fidelity Bank Mobile Banking and Fidelity Bank Business Advantage Mobile Banking customers have access to deposit a check with their mobile device.

Open the Fidelity Bank or Business Advantage app, click on Deposit, and then follow the on-screen prompts.

Fidelity Bank does not currently charge to use mobile deposit.

There are no limits for the number of deposits you can make per day.

If deposits are made before 5:00 p.m. Eastern Time, the deposit will generally post the same day if the deposit is deemed acceptable during Mobile Deposit review. If the deposit is made after 5:00 p.m. Eastern Time, then it would generally post the next business day. Deposits are subject to verification and any applicable holds.

All checks should be properly endorsed prior to deposit. In addition to signing the back of the check, add “For Mobile Deposit Only Fidelity Bank” under the signature.

Upon confirming that you received full credit for the check deposited, you must destroy the check by shredding or other means, or clearly mark “VOID” or “Electronically Deposited” on the front and back of the check.

Fidelity Bank Mobile Deposit will accept several check types. Checks must be payable to and endorsed by the account holder. Listed below are items allowed and not allowed for deposit:

Checks allowed for deposit

• Personal, business, and government checks paid in U.S. dollars
• Checks drawn on a U.S. bank
• Checks payable to and endorsed by the account holder

Checks not allowed for deposit

• Savings bonds
• Foreign and international checks
• Traveler’s checks
• Third party checks
• Money orders
• Convenience checks or checks drawn on a line of credit

Previous deposits and status are available from the Deposits History screen for up to 30 days.

Any item presented twice will be a duplicate. The item will be rejected.

Please contact your local branch for assistance.

Please contact your local branch to notify them that you will be traveling.

You can make a cash advance using your Fidelity Bank credit card at an ATM by using your PIN. You can also visit your local branch for assistance.

Please contact your local branch for assistance.

Please contact your local branch for assistance.

To dispute a charge, please call our Customer Care Center at 1-855-547-1385, option 5 or contact your local branch.

To request a PIN, please call 1-888-345-7045 and choose option 7. Note: call must be made using the primary phone number on the account.

Credit cards can be paid using online banking. To pay your Fidelity Bank credit card bill, log in to online banking, click on the credit card account, and then click on the link to “pay my bill now.” You can also call 1-855-547-1385 and select option 5 or call our Customer Care Center 1-888-345-7045 and select option 6.

To report a lost or stolen credit card, please call 1-888-345-7045 and choose option 1.

Please contact your local branch and speak to a banker for assistance.

Alerts are real-time notifications that you can set up through Mobile Banking or Online Banking for added security and to help you keep track of your account activity.

To sign up, log in to Mobile Banking or Online Banking and click on Alerts. Choose the category and type of alert you would like to receive and save it. You can also enable push notifications on your mobile device.

To edit your Alerts, log in to Mobile Banking or Online Banking and click on Alerts. Choose the category and type of alert you would like to edit, make the change, and then click on save.

There are over 100 Alerts to choose from. Some examples of the Alert categories are: security, balance, payment, transaction, ATM, credit card, debit card, etc.

Account alerts are real-time notifications. Please keep in mind that if a transaction is pending and has not posted you may not receive the alert until after it posts to your account.

BaZing is a targeted network of businesses (like yours) that provides deals to a select group of loyal checking account customers at community financial institutions. Typically, these customers pay a monthly subscription fee for access to the BaZing network, so they are already invested and loyal participants. BaZing is owned by the nation’s leading provider of consumer checking solutions to financial institutions.

There is no charge to participate. The discounted value of your offer is your only costs. There is no revenue sharing of your sales like “deep discount” or “daily deal” companies. Your discounted offer is made available online at BaZing.com and on the mobile app to participating financial institution’s checking account customers. They simply print the online coupon associated with your offer and redeem it at the point of sale. For mobile, they simply show your electronic coupon on their mobile phone at the point of sale. There is no hardware or software required by your business to participate.

You can have up to five (5) different offers at the same time.

Yes, you can control the number of redemptions for any of your offers, which include the ‘number of times’ per; day/week/month/quarter.

Yes. To add, change, or delete an offer, the owner of the business would simply log in to their BaZing Merchant Network account. Please remember that BaZing requires at least one exclusive and ongoing offer with a savings of at least $1 or more posted on the Network for a business to participate. Ongoing is defined by a coupon that can be used repeatedly throughout the year. Businesses may choose to post additional offers on the site.

Please contact BaZing Merchant Services for additional assistance. They can be reached by phone at 1-855-UBAZING (1-855-822-9264) or by email at merchantnetwork@bazing.com.