Contact Us
Call Us
Please call us at 1-855-547-1385 for account, digital banking, or credit and debit card assistance.
Mon. - Fri.: 8 am - 10 pm ET
Sat.: 9 am - 1 pm ET
Credit & Debit Card Support: 24/7
Mon. - Fri.: 8 am - 10 pm ET
Sat.: 9 am - 1 pm ET
Credit & Debit Card Support: 24/7
Automated Account Assistance
Call us toll-free at 1-800-816-9608 for automated account information or to report a lost or stolen card. Our automated telephone service is available 24 hours a day, 7 days a week.
Send Secure Mail
Send a message and documents securely to a Fidelity Bank associate.
Find a Branch
With 55 branches throughout North Carolina, South Carolina, and Virginia, we are conveniently located to serve you. View our listing of branches in your area.
Email Us
Email our Customer Care Team. For your security, please do not send your Social Security number, account number, or other confidential information. We will respond to your request within one business day. If you prefer to speak to a member of our Customer Care Team directly, please give us a call at 1-855-547-1385.
Frequently Asked Questions
Q: Can I make deposits at ATMs?
Q: On what holidays is Fidelity Bank closed?
Q: What are your branch hours of operation?
Q: How do I print my statements?
Q: How do I find my statements online?
Q: Why can’t I find Zelle® in my Fidelity Bank Mobile Banking app?
Q: How do I complete an address change?
Q: How do I report a lost or stolen debit card?
Q: How do I report a charge that I don’t recognize on my debit card?
Q: How do I reorder checks?
Q: What is the Bank’s routing number?
Have a question give us a call
Fidelity Branch/ATM Locator