Contact Us
Call Us
Please call our Customer Care Team at 1-855-547-1385 and listen to each of our helpful options to connect you with the right team member. We are available Monday - Friday 8:00 am - 6:00 pm.
Automated Account Assistance
Call us toll-free at 1-800-816-9608 for automated account information or to report a lost or stolen card. Our automated telephone service is available 24 hours a day, 7 days a week.
Send Secure Mail
Send a message and documents securely to a Fidelity Bank associate.
Find a Branch
With 55 branches throughout North Carolina, South Carolina, and Virginia, we are conveniently located to serve you. View our listing of branches in your area.
Email Us
Email our Customer Care Team. For your security, please do not send your Social Security number, account number, or other confidential information. We will respond to your request within one business day. If you prefer to speak to a member of our Customer Care Team directly, please give us a call at 1-855-547-1385.
Frequently Asked Questions
Q: What is the Bank’s routing number?
Q: How do I reorder checks?
Q: How do I report a charge that I don’t recognize on my debit card?
Q: How do I report a lost or stolen debit card?
Q: How do I complete an address change?
Q: Why can’t I find Zelle® in my Fidelity Bank Mobile Banking app?
Q: How do I find my online statements?
Q: How do I print my statements?
Q: What are your branch hours of operation?
Q: On what holidays is Fidelity Bank closed?
Q: Can I make deposits at ATMs?
Have a question give us a call
Fidelity Branch/ATM Locator