We have 4 easy options for you to contact us:
1. Call or visit your local Fidelity Bank branch. Click here for a listing of branches in your area.
2. For customer service, please call us at 1-855-547-1385 and choose from the following options:
- Online Banking password, press 1.
- Online Banking general questions, press 2
- Cash Management Services or Business Advantage Online Banking, press 3
- Report a lost or stolen card, press 4
- Merchant Services or Credit Card, press 5
- To hear the Military Lending Act Disclosure, press 8
- For all other questions, press 9
3. For automated account information, call us toll-free at 1-800-816-9608 or en Español at
1-800-998-9608. Our automated Telephone Banking Service is available 24 hours a day, 7 days a week.
With our automated service you can:
- Check account balances and activity
- Place stop payments on checks
- Verify deposits
- Reorder checks
- Transfer funds
- Make loan payments
- Report a lost or stolen ATM card or credit card
Click Here to view detailed instructions on how to use the Fidelity Bank Automated Telephone Banking Service.
4. E-mail our customer service department. We will respond to your request within one business day.
Have a question about your credit card or want a copy of your credit card disclosure?
Please contact (919) 552-2242 and ask to speak with someone in our Credit Card department.