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Merchant E-Connections User Guide

  • Merchant E-Connections User Guide
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E-Connections Login Page

Table of Contents

Signing In

  • www.fidelitybanknc.com/econnections
  • Enter log in credentials and click Log On
  • At your initial sign in, you will be prompted to read through the Terms of Use document. Once you are ready to proceed, simply click the “I Accept” circle and then the Submit button

Landing Page

You will be directed to the e-Connections landing page. From here, you can view statements, research authorizations, and capture detail.

  1. To research authorizations and capture detail, click Authorization & Capture.
  2. To view statements, click On-Line Merchant Statements.
  3. To navigate back to the main landing page, simply click Profile at the top of your screen.

E-Connections Landing Page

Viewing Authorization & Capture Details

  • Once you have clicked Authorization & Capture, you are directed to the Daily Summary screen. This screen will show you transactions that have been completed today or on a specific day. To change the date, simply insert the date you wish to view and click the Refresh button.

E-Connections Authorization and Capture Daily Summary Menu

  • To view card authorizations, click the Inquiry menu option and then click Authorization in the drop-down menu.

E-Connections Authorization and Capture Inquiry Menu

  • Enter in a date range (7 days maximum) and click the Refresh button. This will provide you with complete credit card information including card number and expiration date.

E-Connections Authorization and Capture Date Range

  • To view specific batch details, click the Inquiry menu option and then click Capture from the drop down menu.

E-Connections Authorization and Capture Inquiry

  • You will need to enter your “V” number starting with a 7, select your date range, and click the Refresh button.  All batches will be displayed, starting with the most recent.
  • Batch number, amount and date, as well as the transaction count are all displayed.

E-Connections Authorization and Capture V Number

  • To see batch specific information, click on the batch number (hyperlink) and the Batch Detail page will load. From Batch Detail,  view client credit card information, transaction type, and print a receipt.
  • To see even more transaction detail, click on the transaction sequence hyperlink. The transaction detail screen will be displayed.

E-Connections Authorization and Capture Transaction Sequence Hyperlink

E-Connections Authorization and Capture Transaction Details

Viewing Merchant Statements

  • To view merchant statements from the main landing page, click On-Line Merchant Statements. The past 12 months of statements are available to you. To print or save a copy of the statement, simply click on the date and a PDF will open

E-Connections Authorization and Capture Online Merchant Statements