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Frequently Asked Questions about Business Banking
From the home screen of SpendTrack, select View all transactions on the righthand side of the screen. All transactions from the current period will display. To view transactions from a prior statement cycle, select the Period drop down option within the Transactions menu at the top to select which statement cycle to view. For detailed […]
Passwordless log in is a convenient feature available on the web application of SpendTrack that will allow you to quickly access your account without using the traditional authentication methods such as a password and OTP (one-time passcode). To enable passwordless log in, download and log in to the SpendTrack app. Once set-up, the next time […]
Fidelity Bank’s Positive Pay service compares the data of checks presented for processing on a bank account against basic check information that has been previously provided to the bank. By comparing these two sets of information, the system determines any discrepancies or exception conditions. It is important to prepare a file after checks are issued. Once prepared, it is uploaded...
At the login screen, enter your email address associated with your SpendTrack account. Click on the Reset password link. You will receive an email with additional instructions. For detailed SpendTrack instructions, click here.
Yes, you will use the same email address and password to log in to the mobile or web application.
Save time and money by making deposits easily online using a desktop scanner. Getting started with Remote Deposit is easy.
Please call 1-855-547-1385 and select option 5 or email creditcard@fidelitybanknc.com for credit card support. For detailed SpendTrack instructions, click here.
Immediately use SpendTrack to turn the card off, preventing all further unauthorized transactions. When you have determined your card to be truly lost or stolen, contact Fidelity Bank’s customer care center at 1-855-547-1385 and select option 5 for credit card. We will have your card deactivated and send you a new card. For detailed SpendTrack […]
View real-time authorizations, batch settlements, and merchant statements easily online.
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