Bill Pay Enhancements
We’re Updating Your Fidelity Bank Bill Pay Experience
At Fidelity Bank, we’re committed to delivering the best possible banking experience. We’ve invested in Pay & Get Paid, a more robust business bill payment system with both accounts payable and receivable capabilities to better serve you. The updated system will be available on July 27, 2026.
Start Here
Get answers to common questions to help you prepare for the upcoming update.
What’s New
A better way to pay and get paid – faster, more flexible, and built for how you do business.
Get Paid Faster
Easily create and send invoices to your customers so you can get paid faster.
Flexible Payment Options
Conveniently make or schedule payments by bank transfer, check, or credit card.
Optimized for Mobile
Access and manage your payments anytime with a seamless mobile experience.
What You Need to Know
We’ll do everything we can to make this transition as smooth and seamless as possible. Please keep the following important information in mind as we transition to our new Pay & Get Paid system.
Bill payment history, recurring payments, and payees will continue to be available.
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Scheduled payments will be processed as normal.
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Starting Friday, July 10, new business bill pay enrollments will be paused temporarily.
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To ensure payments are processed successfully, schedule new payments by 10:00 p.m. on Thursday, July 23.
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Bill Pay will be unavailable from Friday, July 24 at 12:00 a.m. through Monday, July 27 at 9 a.m. You may continue to use online and mobile banking as usual to monitor your accounts, transfer funds, send wires, move money with ACH services, access your fraud prevention tools, and more without any interruption.
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eBills will need to be reestablished in the Pay & Get Paid system.
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Review the system features section for additional information.
System Features
Compare packages and explore the features and capabilities included with each option in our Pay & Get Paid system.
Demos and Guides
View our new Pay & Get Paid system in action. Select an option below for a click-thru demo, guided video tutorial, or user guide.
Pay & Get Paid Video Tutorial
Pay & Get Paid Overview
Guide – Manage Users & Roles
Guide – Funding Methods
Guide – Pay & Manage Bills
Guide – Approve Payments
Guide – Mobile Bill Capture
Guide – Accounting Software
Guide – Notifications
Guide – Settings
Other Resources
Explore additional videos to help you get the most out of the new system and its features.
Pay & Get Paid Features
Accounts Payable Overview
Accounts Receivable Overview
Bill Management Overview
Credit Card Payments Overview
Invoicing Overview
Multi-User Access Overview
Customer Communication
Click the links below to view copies of the email communication that has been sent to our valued customers.
5/28/26 Introduction and Terms & Conditions
5/28/26 Pay & Get Paid Terms & Conditions
6/23/26 Important Dates and Details to Help You Prepare
Frequently Asked Questions
Q: How do I manage users?
Q: How do I upgrade my Pay & Get Paid package?
Q: Can there be more than one Level 1 user?
Q: How do I use a credit card to make a payment?
Q: What funding methods are available?
Q: I received an error message when I tried to access the Pay & Get Paid tab. What do I do?
Q: What is a Level 1 user?
Q: Will I have to set up my recurring payments again?
Q: Will my payment history be available in the new system?
Q: Will I have to set up my payees again?
Q: What items will not be available while the system update takes place?
Q: Why are you updating your Bill Pay system?
We’re Here to Help!
If you have questions about the Pay & Get Paid system update, please call us at 1-855-547-1385. Our team is ready to assist you.