Credit Card System Enhancements
We’ve made improvements to the way you manage your credit cards at Fidelity Bank. We have invested in an enhanced credit card system to better serve you. Please keep the following important information in mind as you access your credit cards for the first time:
Paperless statement enrollment for your credit card will need to be reestablished.
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Recurring payments to your Fidelity Bank credit card will remain unchanged. However, any payment methods used for one-time payments to your card will need to be reestablished.
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If you are a business customer that uses Quickbooks, you will have to reestablish your Quickbooks connection. Log in to QuickBooks and disconnect from your existing connection. Then, search for Fidelity Bank NC-Business Credit Card and reconnect using your SpendTrack log in credentials.
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For enhanced security and faster payment processing, our payment address is changing to P.O Box 2711, Omaha, NE 68103 in September. Payments will now be processed seven days a week. You can also continue to make payments conveniently online and at your local branch.
System Features
Learn more about the features and functionality of our enhanced credit card experience.
Demos and Guides
View our new credit card system in action. Select an option below for a guided video tutorial, walk through an interactive click-through demo, or view our user guides.
Business Cardholders
Business Cardholder Log In Guide
Program Administrator Guide
SpendTrack Video Tutorial
Consumer Cardholders
Customer Communication
Click the links below to view copies of communication that has been sent to our valued customers.
7/8/24 Statement Message
7/19/24 Consumer Cardholder Email
7/19/24 Business Cardholder Email
8/5/24 Consumer Cardholder Letter
8/5/24 Business Cardholder Letter
8/13/24 Consumer Cardholder Email
8/13/24 Business Cardholder Email
Frequently Asked Questions
Q: Will my card or account number change?
Q: Will my statement look the same?
Q: How do I add a Cardholder to SpendTrack for my business?
Q: What is a Program Administrator?
Q: My Quickbooks connection no longer works, what do I do?
Have Questions?
If you have difficulty with the credit card system update or have additional questions, please contact your local branch or call 1-855-547-1385, option 5 and we’ll be happy to assist you.