Digital Wallet

Your Wallet. Without the Wallet.

A fast, easy, and secure way to pay using your mobile device.

Digital Wallet is a convenient way to carry your debit or credit cards in digital form on your mobile device (smartphone, smartwatch, and tablet). Instead of using your physical plastic card to make purchases, simply use your mobile device to pay at participating locations. Digital Wallet also gives you the added convenience of making person to person payments securely from your mobile device. It’s fast, secure, and free!

Setting up your Digital Wallet is easy:


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Which devices are compatible with Apple Pay, Google Pay, or Samsung Pay?

Learn more about Apple Pay® compatible devices here.
Learn more about Google PayTM compatible devices here.
Learn more about Samsung Pay® compatible devices here.

Which Fidelity Bank cards can I use with Apple Pay, Google Pay, and Samsung Pay?

ALL Fidelity Bank credit cards, debit cards and checkcards will work with Apple Pay, Google Pay and Samsung Pay. ATM cards are not compatible.

Is Digital Wallet safe to use?

Yes. Digital Wallet is a safe way to make payments.

Apple Pay uses a device-specific number and unique transaction code. Your card number is never stored on your device or on Apple servers and is never shared with merchants. Learn more here.

Google Pay shares an encrypted number instead of your actual card number, so your details stay secure. Learn more here.

Samsung Pay uses a unique randomized transaction code for every purchase. Your card information is encrypted in a separate and secure data vault at all times. Learn more here.

Where are Apple Pay, Google Pay, and Samsung Pay accepted?

Apple Pay, Google Pay, and Samsung Pay® are accepted at many participating retailers. Look for the contactless payment symbol at checkout. 

Learn more about where you can use Apple Pay here.
Learn more about where you can use Google Pay here.
Learn more about where you can use Samsung Pay here.

How can I setup my Fidelity Bank card as my default card for Apple Pay?

The first card activated with Apple Pay will be setup as your primary card by default. To change, open the Settings app, tap on Wallet & Apple Pay, and tap on Default Card, and then select your Fidelity Bank card.

How can I setup my Fidelity Bank card as my default card for Google Pay?

The first card activated with Google Pay will be setup as your primary card by default. To change, open the Google Pay app, tap Payment, tap on the Fidelity Bank card that you want to set as your default, and turn on Default for in-store purchases.

How can I setup my Fidelity Bank card as my default card for Samsung Pay?

The first card activated with Samsung Pay will be setup as your primary card by default. To change, open the Samsung Pay app, tap on your registered Fidelity Bank card, and select Set as default card.

Are Apple Pay, Google Pay, and Samsung Pay purchases covered by fraud protection?

Yes. All Fidelity Bank cards are covered by Visa® or MasterCard’s Zero Liability policy for fraud protection. This includes when using your cards through Apple Pay, Google Pay, or Samsung Pay.

How will I know if a transaction is successful when using Apple Pay, Google Pay, or Samsung Pay?

After completing a transaction using Apple Pay, Google Pay or Samsung Pay, a confirmation will appear on your device.

Are Apple Pay, Google Pay, and Samsung Pay free to use?

There is no cost from Fidelity Bank to use Apple Pay, Google Pay, or Samsung Pay. Data rates from your mobile carrier to use these services may apply.

How do I receive help with Apple Pay, Google Pay, or Samsung Pay?

We’re always here to help! Contact our customer service department at info@fidelitybanknc.com or call 1-855-547-1385 and press 5 for credit cards or press 6 for debit cards.

Learn more about Apple Pay here.
Learn more about Google Pay here.
Learn more about Samsung Pay here.

How can we help you?

Online Help From Fidelity Bank Customer Service

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Available 24 hours a day, 7 days a week.

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Online Help From Fidelity Bank Customer Service

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Online Help From Fidelity Bank Customer Service

Find a fidelity branch

With 56 branches throughout VA, & NC, we are conveniently located to help serve you. View our listing of branches in your area.

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Online Help From Fidelity Bank Customer Service

Email customer service

E-mail our customer service department. We will respond to your request within one business day.

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Independent

Fidelity Bank is not for sale. We have been independent for over 100 years, and we plan to remain that way.

Sound

Our bank is safe and secure. We have superior quality assets and a rock solid capital position.

Profitable

Our bank is profitable and growing. We provide consistent healthy returns, and we seek out opportunities for growth and expansion.

Bank for life.

We earn the loyalty of our customers. Our superior attention to caring and personal service lets us build relationships that span lifetimes – even generations..

Bank With a 5-Star Bank