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The amount of money you can send, as well as the frequency, is set by each participating financial institution. To determine Fidelity Bank’s send limits, call our customer service at 1-855-547-1385. At Fidelity Bank, there are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you […]
No, Zelle® does not integrate directly with accounting software at this time. However, since Zelle® is connected to your bank account, you are able to see all Zelle® transactions in your online banking transaction records. If your bank account transactions feed into accounting software, you will see the Zelle® transactions.
Simply log into Fidelity Bank’s online banking or mobile app and select the Zelle® tab in the navigation menu. Then, enter an email address or U.S. mobile number to connect to your small business bank account. Important note: If you already use Zelle® for personal use, you must use a different email address or U.S. […]
There are a few ways you can encourage your customers to pay you with Zelle®. Tell customers verbally that you accept payments with Zelle®, and that they can easily send you money right from their banking app. Include it on an invoice. We recommend adding “I accept payments with Zelle®” or “Pay me with Zelle®”. […]
Please call Fidelity Bank at 1-855-547-1385 so we can help you.
Whether you use Zelle® with a business account or a consumer account, Zelle® uses the same network to initiate payments to small businesses and consumers. Consumers who are already enrolled with Zelle® through their banking app don’t need to do anything different to send money to a small business. The experience is slightly different for […]
In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.
Keeping your money and information secure is a top priority for Fidelity Bank. When you use Zelle® within our online banking or mobile app, your information is protected with the same technology we use to keep your Fidelity Bank account safe.
Please contact our customer support team at 1-855-547-1385. Qualifying imposter scams may be eligible for reimbursement.
No Zelle® payments cannot be reversed. You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, […]
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