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What should I do if my card is lost or stolen?

Immediately use SpendTrack to turn the card off, preventing all further unauthorized transactions. When you have determined your card to be truly lost or stolen, contact Fidelity Bank’s customer care center at 1-855-547-1385 and select option 5 for credit card. We will have your card deactivated and send you a new card.

Is SpendTrack free?

Yes. You have unlimited access to all SpendTrack features at no extra charge. Available features may vary based on access levels or roles.

What Fidelity Bank card(s) can I use with SpendTrack?

At this time, SpendTrack supports Fidelity Bank business credit cards.

SpendTrack

Streamline your credit card experience for both your business and your employees. SpendTrack is an all-in-one business credit card management solution that makes it easy to control employee spending, monitor transactions, and manage your entire credit card program from the convenience of your computer, tablet, or mobile device.

Brian Jones Joins Fidelity Bank in Hendersonville, NC

Fidelity Bank is pleased to announce Brian Jones has joined its team in Hendersonville as a Vice President and Business Development Officer. In his new position, Mr. Jones is responsible for developing and managing business banking relationships within the community as well as contributing to the sales efforts of Fidelity Bank. Brian has 20 years […]

Fidelity Bank Ranked #1 Best-In-State Bank in North Carolina by Forbes

Fidelity Bank is honored to be named the #1 Best-In-State Bank in North Carolina by Forbes in its 2025 rankings. This prestigious recognition reflects our commitment to excellence and our ability to combine innovative banking technologies with a personalized approach to customer-first service, creating an experience that truly sets us apart in the industry. Financial […]

Fidelity Bank Earns Another 5-Star Rating from BauerFinancial

Fidelity Bank is proud to earn a 5-star rating from BauerFinancial for the third consecutive year, recognizing our continued excellence in financial strength and stability. This prestigious rating reflects our commitment to maintaining sound banking practices, protecting our customers’ financial well-being, and delivering dependable, community-focused service year after year. Since 1983, BauerFinancial has been a […]

Fidelity Bank Ranked #5 Top Performing Bank in the Nation by American Banker

Fidelity Bank is proud to be named one of the top performing banks in the nation among banks with $2 billion to $10 billion in assets by American Banker in its 2025 rankings. This national recognition reflects our continued commitment to our customers, communities, and financial strength. The rankings, compiled by consulting firm Capital Performance […]

Moving Businesses Forward | Q2 2025 SBA Lending Recap

At Fidelity Bank, our mission is to help small business owners across the country thrive. As an SBA Preferred Lender, our team specializes in delivering personalized financing options that drive growth and promote long-term success. We’re excited to highlight the positive difference our SBA lending professionals made in the small business community during the second […]

Katie Teed Achieves Top 500 National Ranking in Customer Satisfaction

Fidelity Bank is proud to announce that Katie Teed has been recognized as one of the top 500 loan officers in the nation by Experience.com, a leading provider of Customer Experience Management Software. With over 50,000 loan officers participating, this award places Katie among the top 1% of mortgage professionals. This recognition is based on […]

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