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How do I make a payment as the Program Administrator?

To make a payment, select the Make a payment button from your home screen. Next, select your payment option, your payment date, the amount you wish to pay, and your payment account. Then, view and accept the terms and conditions and select Pay.

How do I know what billing account I should use?

If you have consolidated billing, the Control account is the default account for the landing page in SpendTrack. The control account is where all subaccount transactions roll up to and where the account is billed. To view all accounts, select the business name with the word Company in parenthesis. This will allow you to view […]

How do I setup paperless statements?

Navigate to the list of cardholders, select the three dots in the corner of each cardholder box. Select Paperless, view and agree to the Terms and Conditions and select Enroll in Paperless. Beginning with the next statement cycle, paper statements will no longer generate and you will receive an alert via email when your statement […]

Can I export transaction data in different formats (CSV, Excel, PDF)?

You can download transaction data in excel or QBO format from the transaction page by clicking on Export option and selecting the export type.

Can I dispute a transaction in SpendTrack?

For disputes that are not related to suspected fraud (such as incorrect amount, duplicate charges, failure to deliver, etc.), click on View all transactions from the home screen. Select the desired transaction under the All Transactions header. From the menu, select File a Dispute. For transactions that appear to be the result of fraud, please […]

How do I view recent transactions?

From the home screen of SpendTrack, select View all transactions on the righthand side of the screen. All transactions from the current period will display. To view transactions from a prior statement cycle, select the Period drop down option within the Transactions menu at the top to select which statement cycle to view.

What is passwordless log in?

Passwordless log in is a convenient feature available on the web application of SpendTrack that will allow you to quickly access your account without using the traditional authentication methods such as a password and OTP (one-time passcode). To enable passwordless log in, download and log in to the SpendTrack app. Once set-up, the next time […]

How can I log in if I forget my password?

At the login screen, enter your email address associated with your SpendTrack account. Click on the Reset password link. You will receive an email with additional instructions.

Is my password the same on the mobile and web application?

Yes, you will use the same email address and password to log in to the mobile or web application.

Who do I contact if I have questions about this service?

Please call 1-855-547-1385 and select option 5 or email creditcard@fidelitybanknc.com for credit card support.

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