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Contact Us

Email our Customer Care Team. We will respond to your request within one business day. If you prefer to speak to a member of our Customer Care Team directly, please give us a call at 1-855-547-1385.

How do I access my health savings card?

You can learn more about your health savings benefit and access your health savings card here.

How do I file a claim using my buyer’s protection and extended warranty?

You can learn more about your buyer’s protection and extended warranty benefit and learn how to file a claim here.

How do I apply for a credit card?

Please contact your local branch and speak to a banker for assistance.

What do I need to apply for a loan?

This is a list of the general information that may be needed to apply for a loan at Fidelity Bank: Name Tax identification number Valid government photo identification issued at least 30 days ago Date of birth Mailing and physical address (if different) Contact phone number Mother’s maiden name (for additional security) Citizenship/residency status Occupation […]

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How do I receive help with Apple Pay^®, Google Pay™, or Samsung Pay^®?

We’re always here to help! Contact our customer service department at info@fidelitybanknc.com or call 1-855-547-1385 and press 5 for credit cards or press 6 for debit cards. Learn more about Apple Pay® here. Learn more about Google Pay™ here. Learn more about Samsung Pay® here.

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Are Apple Pay^®, Google Pay™, and Samsung Pay^® free to use?

There is no cost from Fidelity Bank to use Apple Pay®, Google Pay™, or Samsung Pay®. Data rates from your mobile carrier to use these services may apply.