When the system requires you to use a token during the login process, you actually need the token-generated number plus the pin you created when you initially activated the token and type both of them in the password field. When you type them in, you must put the pin right after the token-generated number with no spaces in between. For example: token-generated number is 12398745 and your pin is 1231. In the password field you would type: 123987451231.